At Statubag, we strive to ensure that you are completely satisfied with your purchase. We take pride in the quality and craftsmanship of our products, and we hope that you will love your new Statubag item as much as we do. However, we understand that sometimes you may need to make an exchange. Our exchange policy is designed to be simple and straightforward to accommodate your needs.

Exchange Policy
You may exchange your Statubag item within 7 days from the date of delivery. Please note that we do not offer refunds. Our policy is exchange-only to ensure that you can find the right product that suits your needs without the hassle of returning items for a refund.

Conditions for Exchange
To be eligible for an exchange, your item must meet the following criteria:

• Unused Condition: The product must be in its original, unused condition. Items that have been used, worn, or altered in any way will not be accepted for exchange.
• Original Packaging: The item must be returned in its original packaging, including any tags, labels, and protective materials. This ensures that the product is returned in the same condition in which it was received.
• Proof of Purchase: A receipt or proof of purchase is required to process the exchange. This helps us verify your purchase and facilitate the exchange process smoothly.

Initiating an Exchange
To initiate an exchange, please follow these steps:

• Contact Customer Service: Reach out to our customer service team at support@statubag.com or call us at our customer service number. Provide your order number, the item you wish to exchange, and the reason for the exchange.
• Prepare the Item: Ensure that the item is in its original condition, with all packaging and proof of purchase ready.
• Ship the Item: Our customer service team will provide you with instructions on how to ship the item back to us. Please follow these instructions carefully to ensure a smooth exchange process.

Processing the Exchange
Once we receive the returned item and verify its condition, we will process the exchange. You can choose a replacement item of equal or lesser value. If the new item is of greater value, you will be required to pay the difference. The new item will be shipped to you at no additional cost.

Customer Support
Our dedicated customer service team is here to assist you throughout the exchange process. If you have any questions or need further assistance, please do not hesitate to contact us. We are committed to ensuring your satisfaction and making the exchange process as hassle-free as possible.

At Statubag, your satisfaction is our priority. We hope you enjoy your purchase, but if you need to make an exchange, we are here to help. Thank you for choosing Statubag, and we look forward to serving you with our high-quality products and exceptional customer service.